Refund Policy
Last updated: October 2026
Every Hiddot greeting is a design service, created for your company after you order. So whether you can get a refund depends on timing and on whether work has begun.
When work begins
Work begins when Hiddot receives your logo and message details, or your completed brief.
Cancel within 48 hours
You can cancel within 48 hours of payment for a full refund, as long as work hasn't begun. Just email marina@shternarts.com.
After 48 hours, or once work has begun
Payments are no longer refundable. Your revision round (two rounds for Fully Custom) covers any changes.
For Fully Custom, this means the $1,125 deposit isn't refunded. It covers the time reserved for your project and the first design work.
If you haven't sent your materials yet
Your order stays open for 30 days from payment. Send your logo and message, or your brief, at any point in that time, and Hiddot will create your greeting. After 30 days, the order closes without a refund.
If you stop a Fully Custom project after the proof
If you decide not to continue after seeing your proof:
the remaining $1,125 isn't charged
the deposit isn't refunded
you don't receive the files or any usage rights
the design stays with Hiddot
If Hiddot misses the delivery time
If your greeting is late for reasons within Hiddot's control and you'd rather not wait, you get a full refund of everything you paid.
How refunds are paid
Refunds go back to your original payment method within 10 business days of your request being approved.
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